Hey Krishna

Hey Krishna Privacy Policy

Effective: 3 August 2026 · Last updated: 3 August 2026

The short version

Hey Krishna is designed for private, personal conversations. We take that seriously.

This summary is provided for convenience. The full policy below controls.

1. Who we are

Hey Krishna is a Krishna-guided AI spiritual companion developed and operated by NETRAYUG LABS PRIVATE LIMITED (“Netrayug”, “Hey Krishna”, “we”, “us”, or “our”). The Service is intended to include Hey Krishna mobile applications for iOS and Android, this website, and related services that we make available.

Registered address: 6-3-1102, F.NO.B-304, M/S HIDDEN TREASURE APTS, Somajiguda, Nampally, Hyderabad 500082, Telangana, India.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you use the Service.

2. Information we collect

The precise information collected depends on the features you use.

2.1 Account and profile information

2.2 Conversations and content

Conversation content may contain sensitive information that you choose to share. Please avoid sharing information that is not needed for your use of the Service.

2.3 Device and technical information

2.4 Usage information

Product-analytics events do not contain your chat messages, transcripts, journal entries, or derived memories.

2.5 Payment information

Paid features are not currently enabled. If payments are enabled in the future, Apple, Google, and/or Razorpay may process purchases. We may receive transaction status, product, plan, renewal, and entitlement information. We do not receive or store complete payment-card details handled by those payment providers.

2.6 Website information

The legal-only website does not use advertising cookies or marketing analytics. Our hosting and security provider may process ordinary server information such as IP address, browser type, requested page, timestamp, and security signals to deliver and protect the website.

3. How we use information

We use personal data to:

We process personal data with your consent, to provide features you request, to comply with law, and for other lawful purposes available under applicable law. Where consent is the basis for processing, you may withdraw it, although doing so may prevent the relevant feature from working.

4. Service providers and disclosure

We use service providers to perform specific functions on our behalf:

We disclose only the information reasonably needed for each provider to perform its function. We require providers handling personal data on our behalf to protect it under contractual and legal obligations that provide the same or equivalent protection described in this policy. We do not permit them to use conversation content for independent advertising or to train their general-purpose AI models.

We may also disclose information when required by law, to protect the rights and safety of users or others, to investigate misuse, or as part of a corporate transaction subject to appropriate confidentiality and notice requirements.

5. What we do not do

6. Retention and account deletion

We retain account information and content while your account is active and for as long as needed to provide the Service. We may retain security, transaction, consent, and compliance records for longer where reasonably necessary or required by law.

How to delete your account

When the mobile app is available, you may initiate account deletion from inside the app. You may also request deletion outside the app by emailing support@heykrishna.app from the email connected to your account with the subject “Hey Krishna account deletion request.” We may take reasonable steps to verify that the requester controls the account.

After verification, deletion is scheduled and completed within 30 days. It removes the account, profile, conversations, transcripts, journals, derived memories, and device records associated with the account. Limited information may remain temporarily in encrypted backups until the normal backup cycle completes, or longer when retention is required for security, fraud prevention, legal compliance, or dispute resolution. Aggregated information that no longer identifies you may be retained.

If a conversation suggests an imminent risk of harm to yourself or another person, the Service may display crisis or helpline information, including:

The Service is not an emergency service. The automated safety response displays resources inside the app; it does not guarantee detection and does not ordinarily contact police, emergency services, or another third party on your behalf.

8. Children and young people

The Service is intended for people aged 13 or older. A higher minimum age or verifiable parental or guardian consent may apply where required by the law of the user’s location.

If you are under 18 in India, use of features that process personal data may require verifiable consent from a parent or lawful guardian under applicable law. A person under 18 must also have parent or guardian approval before making any payment.

We do not knowingly collect personal data from a person who is below the applicable age without the consent required by law. If you believe this has occurred, contact support@heykrishna.app.

9. Your rights and choices

Depending on applicable law, you may have rights to:

Profile information may be editable in the app. For other requests, email support@heykrishna.app. We may verify your identity before completing a request.

10. International processing

Some providers may process personal data outside India or outside the country where you live. When this occurs, we use contractual, technical, and organizational safeguards and comply with applicable restrictions on cross-border processing.

11. Security

We use reasonable technical and organizational safeguards designed to protect personal data. These include access controls, encrypted network connections, provider security controls, and restrictions on who can access private content. No system can guarantee absolute security.

If we become aware of a personal-data breach, we will investigate, contain, and provide notifications required by applicable law.

12. Changes to this policy

We may update this policy as the Service or law changes. If a change materially affects how we use personal data, we will provide notice through the Service, by email, or by another appropriate method before the change takes effect where required. The date at the top identifies the current version.

13. Contact and grievance officer

For privacy questions, rights requests, account deletion, or grievances, contact:

Amarnath Jayanti
Privacy and Grievance Contact
NETRAYUG LABS PRIVATE LIMITED
6-3-1102, F.NO.B-304, M/S HIDDEN TREASURE APTS
Somajiguda, Nampally, Hyderabad 500082
Telangana, India
Email: support@heykrishna.app